Here are some helpful tips for troubleshooting some common issues with our phone system:
- Outbound calls being met with a message saying no lines were available? Make sure you are putting the correct prefix for dialing out. Our old phone system used the ‘81’ prefix for dialing out. However, with the new system, only a ‘1’ is necessary and using the old ‘81’ prefix will result in a message saying no outbound lines were available.
- If you cannot hear the other party while on a call, it is possible that you do not have the correct audio source selected. If you are using the web app through your browser, go to ‘settings’>’audio/video’> and in the section titled ‘audio/video’ where you see the options to select the microphone or speaker. Make sure the selected devices match the output needed. if not, you can select from the dropdown menu the correct device. If using the softphone app, select the wrench icon>audio options and select the correct devices from the dropdown.
- If you are not receiving calls, there may be an issue with your status. If your status is set to ‘Do Not Disturb’ you will not be able to receive calls at that time. You can change your status at any time here is how:
If you feel your issue has not been resolved and you need further assistance, please put in another ticket. Additionally, if you would like to further explore the options available to you with our phone system, you can read more about it here.